Customer Experience
The First Rule of Marketing is…
Never talk about your product. 
Not ever, not even once.
Talk around it, talk over it, talk under it but never about it.
Why not talk about your product? Simple. You’re too close to it. No one will believe you. So talk about what other people are saying, experiencing and sharing about your product instead.
I’m not talking testimonials here either, I’m talking about real stories about real people with real experiences. Stories in their own voices.
It’s what people say about a product that speaks, not the the product.
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